Return Policy

We want you to love your Quinn Henry jewelry. If you're not completely satisfied, we accept returns under the following conditions:

Return Window

• Returns must be initiated within 14 days of delivery.

• Items must be unworn, unused, and returned in original packaging.

Eligibility

We accept returns on stock items that meet the following conditions:

• Item is in new condition (no visible wear, scratches, or alterations)

• All original packaging, inserts, tags, and jewelry pouches are included

• Return is postmarked within the 14-day window

Items Not Eligible for Return

• Custom or made-to-order items (e.g., personalized engraving, special sizing, or one-off modifications)

• Items marked as final sale

• Items showing signs of wear, damage, or modification

• Items returned without original packaging

If you're unsure whether your item qualifies, please contact us before initiating a return.

How to Return an Item

1. Email info@quinnhenry.com with your order number and reason for return.

2. Once approved, we’ll send you return instructions.

3. Return shipping is the responsibility of the customer unless the item is defective or incorrect. 

We recommend using a trackable shipping method and insuring your package. We are not responsible for items lost or damaged in transit. If it is easier for you, we can provide a shipping label. Return shipping and insurance costs will be deducted from the refund.

Refunds

• Refunds will be issued to the original payment method once the return is received and inspected.

• Please allow up to 7 business days after receipt for processing.

• Original shipping fees (if any) are non-refundable.

Damaged or Incorrect Items

We inspect each piece carefully before it ships, but if your item arrives damaged, defective, or is not what you ordered, please let us know right away.

To report an issue:

1. Email us at info@quinnhenry.com within 3 days of delivery.

2. Include your order number, a description of the issue, and clear photos of the item and packaging.

3. We’ll review the situation and provide a solution, which may include a replacement, repair, or refund.

Please do not return the item until you've contacted us and received confirmation.

We want to make things right — your satisfaction matters.