At Quinn Henry, we aim to make your shopping experience as seamless and transparent as possible. Below, we’ve outlined our payment terms for different types of items. If you have any questions, feel free to reach out—we’re here to help!

In-Stock Items (Sold as is, no changes) 

• Payment Terms: 100% payment required at checkout.
• Cancellations:
  • Cancel anytime before the item is shipped for a full refund.
  • Once shipped, the order falls under our Return Policy.

In-Stock Items with Resizing (+/- 2 Sizes Max)

• Payment Terms: 100% payment required at checkout.
• Cancellations:
  • Cancel within 24 hours of ordering for a full refund.
  • Unfortunately, cancellations or refunds are not possible after 24 hours, as resizing work begins promptly.
• Note: Visit our Resizing Help Page for details on resizing options and recommendations.

Made-to-Order Items (Limited changes to existing designs)

• Payment Terms:
  • 50% deposit required to begin your order.
  • The remaining 50% is due once all design changes are finalized. Production will not begin until the balance is paid.
• Cancellations:
  • Cancel within 48 hours of finalizing the design and making the balance payment to receive a refund, minus a 10% cancellation fee.
  • No cancellations or refunds are allowed after 48 hours.

What Counts as Made-to-Order?

These are custom pieces that are based on an existing design, but include small modifications such as changing stone types or choosing different finishes.  Resizing a ring more than +/-2 sizes is not possible and therefore sizes outside of that range will be considered "made-to-order." (There may be exceptions for certain designs.) Gemstones for made-to-order items are hand-selected to complement each design. While we strive to find the closest match, exact duplicates may not always be possible

Additional Considerations

Split Payments and Installments

ShopPay Installments are available on our website to break your order into periodic payments. For the made-to-order deposit, we will send you a PayPal invoice. Initially, installments can not be set-up for these deposits, however, once you are ready to move forward we can either invoice you through our website for the balance and you can set up installments for that amount OR we can invoice you the total amount including the deposit amounts, you can set up installments for the total amount, and we will refund your PayPal payment of the deposits.  

International Orders

Please note that international customers are responsible for currency exchange fees, taxes, and duties. Payments are processed in USD.

Changes After Order Placement

Once production begins, further design or sizing changes may not be possible. Please ensure all details are finalized before confirming your order.

We know that purchasing jewelry is a meaningful experience, and we’re here to support you every step of the way. If you have any questions or special requests, don’t hesitate to reach out at info@quinnhenry.com. Let’s create something beautiful together!